New jet ski set on fire by dealer

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New jet ski set on fire by dealer - 8/1/2007 3:43:43 PM

KenA1221

Posts: 1
Joined: 8/1/2007
Status: offline

Hi, I was wondering if anyone has had any good experiences dealing with Kawasaki when they had a problem?
Here is my story: I purchased a new 2007 STX12F in May from my local dealer. I have used it a total of 5 hours. I took it on vacation to New hampshire a few weeks ago. After launching, the machine would not start. Called the dealer. I was told to charge the battery. Did that and still just a thump noise. I was told to bring it to a Kawasaki dealer in New hampshire, so I did. The engine was hydrolocked with fuel. While working on it it caught on fire. Kawasaki told me to bring it back to the dealer in New Jersey that I bought it from. It has been there over a week and they still have no idea on why it happened or how to fix it. I have spoken to Kawasaki and asked them for a new machine. Might as well been talking to the wall. Their authorized dealer caught my machine on fire, not me. The NJ dealer is giving me the run around. Never tells me what is going on and never returns calls. Kawasaki Consumer services is a waste. They say Kawasaki will fix it. When? The season here will be over in a few weeks. So far the dealer and Kawasaki have been useless. I don't know what else to do. Does anyone have any ideas or experiences that they can share. thanks Ken

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Ken

Post #: 1

RE: New jet ski set on fire by dealer - 6/30/2008 4:29:31 PM

boatman

Posts: 2
Joined: 6/30/2008
Status: offline

I have had the same problems with kawasaki . I bought a new sxr800 last year and the first time I took it to the water it sank at the ramp before I ever rode it .. It had a defective hull and the told me they going to fix it and put a new hull under it . I said I would not exept that I wanted a new jet ski .. needless to say I had to get a lawer and sue kawasaki . It took 8 month and I got the new ski and my lawer fees paid 4k . I did not have a ski and lost out on the summer but I got my new ski .. good luck .. You may want to get a lawer on this one ...

(in reply to KenA1221)

Post #: 2